Policies

In order to ensure a well-organized event, we ask that you take the time to review our policies and guidelines. Please contact the following representatives with any questions or concerns

Email: Jennifer.lal@compass-canada.com

Chartwells Catering Team 

Phone: (236) 668-5592

Placing orders

We request that all orders are placed through online ordering system, three (3) business days prior to your delivery date and time. Specialty items may require additional notice, please give us a call to discuss. Every effort will be made to accommodate any orders placed after the deadline. All orders 100+ people please provide minimum five (5) business days notice.

Late Catering Orders 

For all catering orders that are not placed within the three (3) business days prior to delivery date and time, a fee of $30 or 10% (which ever is greater) charge will incur. Charge is prior to taxes.

Cancelling Orders

Cancellations must be received in a timely manner; we understand that things happen and sometimes are out of your control. However, a minimum of 48 hours’ notice must be given to avoid an associated charge. For functions over 100 people cancellation must be received within 5 business days

Delivery Minimums

We are currently requesting a 12- person minimum on any order, or a minimum spend of $250 prior to delivery and applicable taxes.

Pricing Guidelines

All items are priced per person, except where indicated, and are based on a minimum of items per menu item. Multiple options and/or flavors can be chosen only when indicated. Adjustment to the amount of vegetarian and/or vegan options can be changed upon your request. 

Catering Rentals 

For catering requests with Tableware, there is a $1.50 rental charge per person. Please contact catering department for quote re linen rentals. (3 days advanced notice is appreciated to guarantee quantity of delivery).

Buffet 

Buffet products will be displayed for a maximum of two hours at any function to ensure the quality and integrity of the product. In compliance with British Columbia Health and Safety recommendations any leftover food and beverage may not be removed from the event area during or after service for this same reason.

Equipment Fees

Any Equipment removed from the venue may result in additional charges at the time of pick up. This includes any tableware, linens, food warmers, beverage bins, baskets, tableware holders or signage/holders. 

Allergens E.A.T. Safely

We attempt to provide nutrition and ingredient information that is as complete as possible. Products may change without our knowledge and menu items are prepared in close proximity to other ingredients that may result in cross-contact with ingredients not listed, including allergens. 

The icons are used throughout the menu to indicate menu items that are Vegetarian, Vegan and Whole Grain. Additionally, all our eggs are free run, cage free.